Terms & Conditions

1. Introduction

Welcome to International Cab Service ("ICS", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our cab rental services, website (www.internationalcabservice.com) and any mobile or WhatsApp booking channels. By booking a vehicle with us, you agree to these Terms in full.

If you do not agree with any part of these Terms, you must not use our services.

2. Booking & Confirmation

1. Booking channels: Bookings may be made via our website, phone (+91 79095 35515), WhatsApp, or authorised aggregators/vendor partners.
2. Confirmation: A booking is confirmed only after we acknowledge it via WhatsApp, SMS, or email. Booking requests submitted online receive acknowledgement within 15 minutes during business hours.
3. Advance payment: All bookings require a 20% advance payment via UPI (ics-india@axl) or bank transfer to our Punjab National Bank current account (A/C 5985002100002080, IFSC PUNB0598500). Balance is payable at trip end.
4. Booking ID: Every confirmed booking is assigned a unique Booking ID. Please quote this ID in all communications.

3. Fare & Payment

1. Pricing: All fares are quoted in Indian Rupees (INR) exclusive of GST. Current GST rate applicable is 5% on the subtotal for cab services.
2. Inclusions: Local/Airport packages include fuel. Outstation rates include fuel but are exclusive of driver allowance, night allowance (9:45 PM – 6:00 AM), toll, parking, and state tax.
3. Extra charges: Extra km beyond the package limit is billed at published rates. Extra hours beyond package time are also billed at published rates.
4. One-way drops: Toll, state tax & driver allowance are included. Parking is extra as applicable.
5. Payment modes: UPI, bank transfer, cash (upto ₹10,000), and invoiced corporate billing (on prior approval) are accepted. Credit card on request.
6. GST invoice: A proper GST invoice is issued for every completed trip, sent via email within 24 hours.

4. Cancellation & Refund Policy

1. Free cancellation: Bookings cancelled more than 2 hours before the scheduled pickup time receive a full refund of the advance.
2. Late cancellation: Bookings cancelled within 2 hours of pickup may incur a cancellation fee equivalent to 50% of the advance (or ₹500, whichever is higher).
3. No-show: If the customer is not available at the pickup location after the driver has waited for 30 minutes beyond the scheduled time, the full advance is forfeited.
4. Refund processing: Approved refunds are processed to the original payment method within 5–7 working days.
5. Force majeure: Cancellations due to unavoidable circumstances (natural disasters, strikes, government restrictions) will be refunded in full or the booking rescheduled at no extra cost.

5. Vehicle Arrival & Waiting Time

1. Our drivers endeavour to arrive 10–15 minutes before the scheduled pickup time.
2. Complimentary waiting time at pickup: 30 minutes. After 30 minutes, waiting charges of ₹150/hr (sedan/MUV) or ₹200/hr (Crysta) apply.
3. At airports, we allow up to 60 minutes of complimentary waiting due to flight delays.

6. Customer Responsibilities

• Provide accurate pickup location, destination, date and time.
• Provide a valid mobile number reachable during the trip.
• Be ready at the pickup location at the scheduled time.
• Behave courteously with the driver. Verbal or physical abuse is grounds for immediate trip termination without refund.
• Do not consume alcohol, smoke, or carry illegal/prohibited items in the vehicle.
• You are responsible for any damage to the vehicle caused by you, your guests, or your belongings.
• All passengers must wear seat belts. Children below 12 should preferably use a child seat (available on prior request).

7. Driver Responsibilities

• Our drivers are police-verified, badge-holding, and trained on customer etiquette.
• Drivers will follow the route suggested by the customer or agreed upon at booking, subject to safety and regulatory compliance.
• Drivers are entitled to legally mandated rest breaks and refusal of unsafe driving conditions.

8. Liability & Insurance

1. All our vehicles carry comprehensive commercial insurance as required by the Motor Vehicles Act.
2. ICS is not liable for loss of personal belongings left in the vehicle. Please check the vehicle before alighting.
3. ICS is not liable for delays caused by traffic, road conditions, weather, natural disasters, civil unrest, vehicle breakdown beyond our control, or any force majeure events.
4. In the unlikely event of vehicle breakdown, we will arrange a replacement vehicle at the earliest or provide a pro-rata refund.
5. Our total liability in any circumstance is limited to the fare paid for the specific booking.

9. Corporate Bookings

• Corporate monthly packages are subject to a separate written vendor agreement.
• Invoicing cycles, credit terms, SLAs, and escalation matrices are defined in the individual corporate agreement.
• Standard corporate billing is monthly in arrears with payment due within 30 days of invoice.

10. Privacy & Data

Our collection, storage and use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Prayagraj, Uttar Pradesh.

12. Modification of Terms

ICS reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

13. Grievance & Contact

For any grievance or query regarding these Terms, please contact:

• Name: Neeraj Dwivedi (Founder & MD)
• Email: cabdeskinternationalcabservice@gmail.com
• Phone/WhatsApp: +91 79095 35515
• Address: 335 Semriha Rampur Kalan, Koraon, Prayagraj, UP – 212306

We will acknowledge your grievance within 2 working days and resolve it within 15 working days in accordance with applicable consumer protection laws.